FAQs

Shipping

All orders are processed within 1–3 business days.
Once shipped, delivery typically takes 4–7 business days depending on your location and carrier speed. If high demand causes a slight delay, we’ll email you with an updated estimate — you’ll always be in the loop.

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Returns & Exchanges

You have 30 days from delivery to request a return or exchange.
Items must be unworn, unwashed, and in original condition with tags attached.
To begin a return, simply contact our support team — we’ll take care of the rest.

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Order Tracking

A tracking link is sent by email as soon as your order ships.
You can check your delivery status anytime until it arrives safely.

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Payments

We accept all major debit and credit cards:
Visa, Mastercard, American Express, and Discover
as well as Shop Pay, Apple Pay, Google Pay, and PayPal for fast, secure checkout.

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Order Changes

If you need to update or cancel your order, reach out as soon as possible.
If it hasn’t entered processing yet, we’ll gladly assist.

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Support

Questions or need help?
Email us anytime at support@anacielo.com — we respond quickly.